When returning an order, we recommend the parcel by sent with a trackable & registered
delivery service, as HEIDISECRETBLACKLABE does not accept responsibility for items lost in
Items must be in their original condition: unworn, unwashed, & free of damage & with all original
tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.
Items must be returned within 14 days of receiving the order for Australian orders, & within 21
days for International orders. Returns after this date cannot be accepted.
HEIDISECRETBLACKLEBEL has the right to cancel & refund any sale if deemed necessary.
Please note that the HEIDISECRET online returns policy does differ to the instore policies.
Contact us for more information about the instore returns policy.
FREE STANDARD SHIPPING ON ORDERS AUD $150 AND OVER (3-7 BUSINESS DAY)
For orders under AUD $150 a shipping fee of AUD $10 will be applied at checkout.
For Express delivery will be AUD $15 as an option at checkout.
We post Australian orders using the Australia Post Shipping service. Orders shipped using
Australia Post Express Shipping will generally be delivered to all Australian capital cities within
3-7 business days. Please allow an additional 1-2 business days for delivery to rural areas.
Once your order has been dispatched you can track your order using the tracking number
supplied in your shipment notification email here https://auspost.com.au/mypost/track
To organise a return please contact firstname.lastname@example.org referencing your order
number to obtain a Return Authorisation number (#RA) within 14 days of your order being
Please note items must be in original condition to qualify for #RA approval.
Full-priced goods in a saleable condition, unworn, and with original tags attached may be
exchanged for a different size or style depending on stock.
We observe the right to deny refunds if the merchandise returned fails to meet our return policy
requirements which is in keeping with Fair Trading laws.
Orders must be returned within 14 business days of your parcel being delivered, after this time
all sales are final.
Any exchanges or returns on all orders require the customer to cover shipping costs to
Upon receiving your return our Online team will be in contact via email regarding your exchange